Refund Policy

This Refund Policy applies to all purchases made through DoorsPass.

DoorsPass, as merchant of record, is solely responsible for reviewing and processing all refund requests.

Refunds will be issued in the following cases:

• Event cancellation
• Significant changes to the event (including major date or venue changes)
• Duplicate or incorrect charges
• Where required by applicable law

In such cases, DoorsPass will determine whether a refund, credit, or alternative is provided.

Refunds will not be issued for:

• Failure to attend
• Late arrival
• Refusal of entry due to violation of event or venue policies
• Changes in personal plans
• Incorrect purchases made by the user

Service and payment processing fees are non-refundable except where required by law.

Refund requests must be submitted through official DoorsPass support channels.

Approved refunds are processed to the original payment method within a reasonable timeframe.

Customers must contact DoorsPass before initiating a chargeback.

DoorsPass reserves the right to dispute improper chargebacks.

DoorsPass retains full authority to determine refund eligibility in accordance with this policy and applicable laws.